Shipping & Returns
How and where we ship, and how to return an order.
Everything you need to know about how we ship your order and how to return it if something isn’t right.
Order processing
Orders are usually packed and dispatched within 1 – 3 business days. You’ll receive a confirmation email when your order is on its way.
Where we ship
We ship across the European Union and Worldwide. Orders are sent with Correos, with international carriers used for deliveries outside Spain.
Shipping costs & delivery times
Shipping is calculated at checkout based on your destination. Estimated delivery times after dispatch:
- Spain: 2 – 4 business days
- Rest of the EU: 4 – 8 business days
- Rest of the world: 7 – 21 business days
Delivery times are estimates and not guaranteed.
Customs & duties
For deliveries outside the EU, any import duties, taxes or customs fees are the responsibility of the recipient and are not included in the price or shipping cost.
Lost or damaged parcels
If your order arrives damaged, or doesn’t arrive within a reasonable time, please email hello@theholdcircle.com and we’ll put it right.
Right of withdrawal (14 days)
As a consumer in the EU you may cancel your order within 14 days of receiving it, without giving any reason. The withdrawal period expires 14 days from the day you (or someone you nominate) take physical possession of the goods.
To exercise the right, tell us your decision by a clear statement — for example an email to hello@theholdcircle.com — before the 14 days are up. You may use a model withdrawal form, but it is not obligatory.
How to return an item
- Email hello@theholdcircle.com with your order number.
- Pack the item securely, ideally in its original packaging and in resaleable condition.
- Send it to: Carrer Del Pintor Vila Prades 20, 1-3, 46008 València, Spain (this is our business address).
You are responsible for the cost of returning the goods. Please keep your proof of postage until your refund is confirmed.
Refunds
Once we receive your return (or proof that you’ve sent it), we’ll refund you within 14 days. Refunds are made to your original payment method and include the standard delivery cost you originally paid. We may reduce the refund to reflect any loss in value caused by handling beyond what is necessary to check the goods.
Faulty or incorrect items
If you received a faulty, damaged or wrong item, we cover the cost of the return and will send a replacement or full refund. Just contact us within a reasonable time of delivery.
Exchanges
We don’t offer direct exchanges. If you’d like a different item, please return your order for a refund and place a new order.
Contact
Any questions about shipping or returns? Email hello@theholdcircle.com.